TOOL1 Hub Docs

Fixing Connection Issues

Last updated: 20 Dec 2025 • 8 views

Site Status: Inactive

If a site shows as "Inactive" or red in the dashboard:

  1. Check Plugin Status: Ensure the Client Plugin is active on the child site.
  2. Verify API Key: Go to the child site settings and verify the API key matches the one in the Hub. If not, regenerate it in the Hub and update the client.
  3. Firewall/Security: Ensure your security plugins are not blocking REST API requests coming from the Hub's IP address.
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