Privacy Policy

Last Updated: November 25, 2025

1. Introduction

Welcome to TOOL1. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how Tulan LTD. (\"we\", \"us\", or \"our\") collects, uses, and shares information when you visit our website or purchase our digital products (software, plugins, and extensions).

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal information is:

  • Company Name: Tulan LTD.

  • Address: Ilcho Dimitrov 7A str., Sofia 1618, Bulgaria

  • Tax ID (UIC): 205830754

  • Represented by: Angel Astakov

  • Email: support@tool1.app

3. Information We Collect

We collect various types of information to provide and improve our services to you:

A. Personal Information When you purchase a product or register an account, we collect:

  • Identity Data: First name, last name.

  • Contact Data: Email address, billing address, phone number.

  • Account Data: Username and password (encrypted).

B. Transaction Data

  • Order Details: Details about payments to and from you and other details of products you have purchased from us.

  • Payment Information: We do not store or process your credit/debit card details on our servers. All payments are processed securely by our third-party payment provider, Viva Wallet.

C. Technical & Usage Data

  • License Data: We track license keys, activation status, and the domain names where our software is active to enforce license limits.

  • Support Data: Information you provide when contacting our support team (e.g., via the contact form or email), including Order IDs and descriptions of issues.

  • Device Data: IP address, browser type, and version (collected via standard server logs and cookies).

4. How We Use Your Data

We use your data for the following purposes:

  • Order Fulfillment: To process your purchase, deliver digital files, and generate invoices.

  • License Management: To validate your license key and manage active installations on your websites.

  • Support & Updates: To provide technical support, notify you of product updates, and handle refund requests.

  • Legal Compliance: To comply with tax laws and accounting regulations in Bulgaria and the EU.

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share data with trusted third-party service providers to facilitate our operations:

  • Payment Processors: Viva Wallet (to process secure payments).

  • Email Services: To send transactional emails (purchase receipts, password resets, update notifications).

  • Legal Authorities: If required by law to comply with a subpoena or similar legal process.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Active Accounts: We keep your account data as long as you have an active license to ensure you receive updates.

  • Transaction Records: Invoices and order details are kept for the period required by Bulgarian tax law (typically 5 to 10 years).

7. Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption for data transfer.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request correction of inaccurate or incomplete data.

  • Right to Erasure (\"Right to be Forgotten\"): You can request deletion of your data, subject to legal retention obligations (e.g., tax records).

  • Right to Restriction: You can ask us to suspend the processing of your personal data.

  • Right to Data Portability: You can request the transfer of your data to you or a third party.

To exercise any of these rights, please contact us at support@tool1.app.

9. Cookies

We use cookies to analyze website traffic and optimize your website experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service (e.g., the shopping cart).

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the \"Last Updated\" date at the top.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By Email: support@tool1.app

  • By Mail: Tulan LTD., Ilcho Dimitrov 7A str., Sofia 1618, Bulgaria